Website Terms and Conditions

Who we are

The Merchant Navy Welfare Board (MNWB / we / us) is a business limited by guarantee (no. 453053) and a registered charity (no. 212799). The registered address is: 8 Cumberland Place, Southampton, Hampshire SO15 2BH.  

Privacy Statement

Your privacy is our top priority. Our obligations under the General Data Protection Regulation of the European Union, which supersedes the Data Protection Act of 1998, are reflected in the training.mnwb.org website (our website). This policy describes how and why we gather personal data from website visitors, how we use it, when we may release it to third parties, how we maintain data security, and your rights.

Please note that you do not have to provide personal information to access the information pages of this website. You may be required to register and/or provide information if you wish to participate in one of our training courses. 

Our website is hosted in the UK using data centres that adhere to high security standards in order to protect your details when you are sending us this information.

The information that you provide to us is stored within a secure online database with multiple layers of necessary protection in place.

We will retain your personal data for as long as we need it in order to fulfil our purposes set out in this Privacy Policy or in order to comply with the law.

You agree to the terms of this policy by registering and using the course website.

All pages on this website are subject to this policy. Pages hosted by MNWB and related organisations, partners, and other organisations to whom we may offer a link but whose privacy practices may differ are not covered by this policy.

This policy may be modified from time to time. If we take this action, the modifications will take effect as soon as we post them on this page. 

Please email DPO@mnwb.org.uk with any inquiries about this Policy and our privacy practices in the EEA and EU. 

If our response to your concern does not meet your needs, you can reach out to the Information Commissioner's Office at https://ico.org.uk.

Personal data: what is it?

Information that may be used to identify a specific person, such as name, address, phone number, IP address, or email address, is referred to as personal data.

How are personal details gathered?

When you voluntarily provide it on registration forms and through electronic actions, we gather basic personal information about you, including demographic and limited personal profile data. Nobody can use our course website without giving away any personal information. The following data is also gathered by some of our online training programmes:

• The IP addresses and internet domains used to access the website.
  
• The kind of browser (like Firefox or Chrome, for instance).
  
• Your chosen operating system (Macintosh, Windows, etc.).
  
• The time and date of your visit.
  
• The pages you browse.
  

Google Analytics is used by our website to track user activity.

How are the details you provide used?

Distributing your data 

We won't divulge your information unless:

· If a court order or a law enforcement agency acting in a legitimate manner requires us to do so, we must comply with the law.

· We think it's essential to safeguard or defend our rights, assets, or the personal security of our employees or guests to our location or website.

Cookies Policy

A cookie is a small file that is stored on your computer's hard drive by your web browser. It enables our website to remember you when you return to visit us. Cookies help us to provide you with a better experience by allowing us to understand what areas of the website are of interest to our visitors. The information is sent by a web server to a web browser and stored by the browser.  The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

We use Google Analytics to analyse the use of this website.  Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers.  The information generated relating to our website is used to create reports about the use of the website. Google will store this information.  Google's privacy policy

How do you control the cookies that you want?

You may choose which cookies to accept and which to reject by adjusting the settings in your browser, such as Safari, Firefox, or Chrome. The location of these settings varies based on the browser you are using. To find the necessary settings, use your browser's "Help" feature.

While some browsers only let you reject third-party cookies, most browsers let you reject all cookies.  To reject all cookies, for instance, in Internet Explorer, go to Tools, Internet Options, Privacy, and use the sliding picker to choose "Block all cookies."  However, many websites' usability will suffer if all cookies are blocked. Some features on our website might not work if you decide not to accept certain cookies. On this website, cookies are used to monitor the student's progress during the course.

Disclosures

If information about you is reasonably required for the purposes outlined in this privacy policy, we may disclose it to any of our employees.

Additionally, we might reveal the following personal data about you:

· To the degree that we are compelled by law to do so.

· With relation to current or potential legal proceedings.

· To establish, exercise, or defend our legal rights (which may include giving information to third parties to lower credit risk and prevent fraud).

. Within the context of current or upcoming judicial procedures Your personal information may be shared with partners involved in the completion of a training course with your consent. 

The disclosure of your personal information discussed above may involve the transfer of that information outside of the UK and European Union.  

Protection of your private data

We promise to protect your personal information from loss, misuse, or alteration by implementing appropriate organisational and technical safeguards. It goes without saying that sending data over the internet is inherently unsafe, and we are unable to ensure its security. Your information will only be retained by us for the length of time necessary to fulfil your request for services or information, manage your account, support our research, and adhere to legal requirements. When information is no longer needed, we will always safely dispose of it, hiring specialised businesses to handle this task on our behalf if needed.

We protect the privacy of your personally identifiable information with industry-standard measures. Our hosting is ISO 9001 accredited, recognising quality management.

How long is personal data stored?

We routinely assess the lengths of time we keep personal data. Certain sorts of information must be kept on file by us lawfully for us to satisfy our statutory duties. We shall retain personal information on our systems for the duration required for the relevant activity or as specified in any pertinent contract you may have with us.

Who can access personal information?

Access to personal information is restricted to MNWB staff and contractors only. Strict operational procedures and processes are used to guarantee this.

Employees receive training on security systems as well as pertinent policies and procedures, which are periodically evaluated to ensure they remain current and appropriate. Every employee is informed about the latest security and privacy procedures. Colleagues are informed and/or reminded of our commitment to privacy, its value, and their responsibilities to safeguard personal information.

The Secure Socket Layer (SSL) server protects personal data submitted through MNWB portals, and the data is encrypted before being sent. In web browsers, secure pages are indicated by a lock icon or key at the bottom and the use of https: URL prefix. Any information you enter on these pages is securely saved and is only accessible for the purposes for which it was submitted.

Every IT system is maintained in a safe setting with the proper access control. In addition to internal audits, we undergo regular audits by external security firms.

What we don't do with the data we collect

Your information won't be rented or sold to outside parties.

Modifications to policy

The date of this edition is 5th January 2026. To make sure you are up to date with any changes made to our policy, please review it from time to time.

Your rights

• You have rights regarding your data and how we use it, thanks to the General Data Protection Regulation (GDPR). Among them are:
  
• The right, under certain conditions, to have erroneous personal data updated, blocked, deleted, or otherwise dealt with
  
• The ability to object to the usage of your information for direct marketing.
  
• The ability to obtain a copy of the data we maintain about you (referred to as a subject access request)
  

Please send an email to DPO@mnwb.org.uk or write to MNWB, 8, Cumberland Place, Southampton, Hampshire, SO15 2BH if you would like to exercise any of these rights. Visit the Information Commissioner's Office website at www.ico.org.uk

Visit www.ico.org.uk, the Information Commissioner's Office website, for more information about your rights under the GDPR.

Links to other websites/from other websites

There may be links on this website to websites owned and operated by other organisations. The Privacy Policy for training.mnwb.org is exclusive to this website. For more information, you should read the privacy policies of any third-party websites you visit, including Google. Other websites' privacy policies and practices are not within the control of MNWB.

16 or under

We are committed to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Contact Details

You have the right to lodge a complaint if you believe that MNWB have not upheld the rights, obligations and responsibilities set out in this Privacy Policy. To exercise all relevant rights, queries, or complaints, please contact: Data Protection Officer, MNWB, 8, Cumberland Place, Southampton, Hampshire, SO15 2BH. Or email DPO@mnwb.org.uk.  

If your complaint has not been resolved for EEA or EU citizens, you can also contact the Information Commissioners Office on 0303 123113 or via email https://ico.org.uk/global/contact-us/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF. 

No personal contact information is displayed on our website. 

Intellectual property

Unless stated otherwise, the MNWB owns the copyright in this website and in any material posted on it (photographs, drawings, diagrams etc). This material is protected by copyright laws around the world and all rights are reserved.

Please note that you may do the following if it is exclusively for your personal use and reference.

• Download one of our web pages into your computer's memory.

• Printing one copy of any of our web pages.

Materials on the website may be copied for use by registered students only on the condition that all copyright notices and source indications are also reproduced, no modifications are made, and each relevant item is copied in its entirety. However, some materials have been published on the website with the permission of the relevant copyright owners (who are not MNWB). All rights are reserved on these materials and permission to copy them must be requested from the copyright owners (as indicated within these materials).

Information posted on this website

The information posted on this website or in any communication which we may send to you in accordance with our Privacy Policy is indicative only and is not intended to be representations or advice on which you should rely.

Any fact files that include advice are not intended to amount to legal advice and should not be taken as a substitute for the advice of a qualified legal adviser:

Please note that whilst the MNWB have made reasonable efforts to check the accuracy of this website, it may contain typographical errors and inaccuracies for which we shall accept no liability.

Any communication or material that you transmit to, or post on, any public area of the website including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information. MNWB reserves the right to remove any such communication or material from the website at its own discretion. 

Linking to and from this web site

We may authorise you to create a link to this website provided always that is done fairly and legally. However, we will not accept the following:

• "Deep linking” when your link bypasses our web home page and goes directly to a specific page.

• "framing" of a part of our website on any other website.

Any suggestion that the MNWB in some way endorses and/or sponsors your website or your activities or that there is a formal relationship of any kind between you and the MNWB. This of course does not apply if there is indeed a formal relationship between you and us.

Please note that we may withdraw any authorisation in relation to linking at any time and without notice. This website contains links to the websites of other carefully selected organisations. Please note that the MNWB has no control over the contents and the Privacy Policy of these websites. We will therefore accept no liability in this respect. 

Web site security

You agree that you will not do anything or allow anything to be done to compromise the security of this web site.

Contact us

If you have any queries in relation to any aspect of this website, please email DPO@mnwb.org.uk and write 'website issue' as the subject line. All personal information will be processed in accordance with our Privacy Policy.